Support
Need help with HuntTide? Email support@hunttide.com and include your phone model and what you were doing. We usually answer within two business days.
Common questions
The map shows no property lines.
Property lines appear once you zoom in to about town level. They need signal, or a downloaded offline area that covers where you are.
How do I use the map with no signal?
Before you go, tap the download button on the map, frame the area you'll hunt or fish, and save it. Property lines, owner names, public land, water and your pins stay available in airplane mode inside that area.
I didn't get my sign-in code.
Check your spam or junk folder and wait a minute; codes expire after a short time, so request a new one if it's been a while.
My pins aren't on my other phone.
Sign in with the same email on both phones and open the app with signal; pins, tracks and photos sync when you're connected.
Is the owner name or a property line exact?
They come from county appraisal records and aren't a survey. Lines can be off by a few yards; always respect posted boundaries and get permission before you hunt private land.
Are the seasons and bag limits official?
Rules shown in the app point to their official source. If a rule isn't shown, the app says to check TPWD. Always confirm with the current TPWD Outdoor Annual before you hunt or fish.
What happens after I send a permission letter?
It's printed and mailed to the owner of record. Their answer shows on the property's card in the app. Many owners never answer; that means no.
I'm a landowner and got a letter.
Use the web address or QR code on the letter to answer yes, no or contact me, or to stop all future letters. You don't need an account, and we never share your mailing address with hunters.
Delete your HuntTide account
To delete your account and the data that goes with it:
- In the HuntTide app, open the Account screen and choose Delete account, then type DELETE to confirm.
- Or email support@hunttide.com from the address you sign in with, and we'll delete it within 30 days.
Deleted right away, from our servers and the phone:
- Your sign-in (email address) and profile
- Your pins, tracks and photos
- Your saved offline areas
Kept: permission letters you paid for, their payment records and the landowners' answers. These are permanent records of mail that was sent and paid for, so they can't be erased; a paid letter that hasn't gone out yet is still mailed. Our payment processor (Stripe) keeps its own payment records under its policy. Copies in our database backups are overwritten within 7 days. See the privacy policy for details.
To delete some data without deleting your account, remove any pin, track, photo or offline area in the app.
Contact
LineCrew Pro LLC
3433 County Road 1436, Athens, TX 75751
support@hunttide.com